Terms & Conditions
We deliver everyday except Sundays & Bank Holidays.
We do not give delivery time slots.
If the recipient is not in at a residential address, we will deliver to a neighbour or leave in a safe place, unless otherwise stated in the special delivery instructions.
If the recipient is not at the original delivery address and you would like to offer an alternative delivery address, our drivers will only deliver to this address if it is within a reasonable distance or can be worked in to their delivery route that day.
We ask customers to check the delivery address they are sending to and whether they are able to accept flowers (hospitals, for example, don't always allow flower deliveries).
We do not accept any liability for incorrect address details leading to incorrect deliveries. We cannot deliver flowers with incomplete delivery addresses.
We are not liable for any deliveries unable to be fulfilled due to forces beyond our reasonable control, such as severe weather, mechanical breakdowns, road traffic accidents.
We do not store credit card details nor do we share financial details with any 3rd parties.
We do not share customer details with any third parties.
If you are unhappy with the quality of your flowers, please provide us with a photograph of the flowers to be eligible for a full or part refund within 24 hours.
Customers need to cancel their orders before 11am on the day of delivery to be eligible for a refund. As our product is perishable, we do not offer re-deliveries, nor are we able to offer a refund if the flowers have already left the studio for delivery.